Call Center Automation

Work in Progress

Sawgrass Integration Architect.

  • Integration Architect - ESB, back-end connectivity, caching. TIBCO BW, TIBCO Adapter SDK, TIBCO EMS, J2EE Resource adapters, Berkeley DB, IBM MQ, resilient JMS driver for fault tolerance.
  • Telephony integration.
  • Code quality - custom Java inspectors, automated quality inspection for TIBCO BW and Chordiant flows.
  • SOA Utility - WSDL validations, cleanup and transformations.

    Cloud console - configuration and advisory

Code generators

Module extraction plug-in - ASM, JDT, refactoring API,

Analysis repository

ConsumerJS

Enterprise AHP

Static analysis of custom artifacts

Generation of mainframe client library

TODO - sub-sections

UML diagram example:

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